Privacy Policy

Zentri AI provides AI-powered chat and voice assistant technology to help businesses (such as dental practices) communicate with their clients and website visitors.

For the purposes of the UK General Data Protection Regulation (UK GDPR), Zentri AI acts as:

• A Data Controller for information collected through our website and for our direct clients.

• A Data Processor when handling information on behalf of our business clients (e.g., visitors interacting with the chatbot on a client's website).

We may collect the following types of information:

a) Information you provide:

• Name, email address, phone number, or other contact details when you contact us, sign up, or request information.

• Chat or voice messages exchanged with our chatbot or voice agent.

• Business details (e.g., company name, website, or social media links) when registering for Zentri services.

b) Automatically collected information:

• Log data such as IP address, browser type, and interaction timestamps.

• Technical data collected through cookies or similar technologies to improve system performance.

We use personal data to:

• Provide and maintain Zentri's chatbot and voice assistant services.

• Communicate with you about service updates, technical support, and new features.

• Improve system performance, accuracy, and user experience.

• Ensure data security and prevent misuse or unauthorised access.

• Comply with legal and regulatory obligations.

When processing data on behalf of our clients, we act strictly under their instructions and do not use such data for our own purposes.

When users interact with Zentri's chatbot or voice agent:

• Conversations (text or voice) may be transcribed and stored to improve service accuracy and functionality.

• Recordings are securely stored and only accessible to authorised personnel.

• Business clients can request deletion of specific transcripts or voice records at any time.

Under the UK GDPR, we process personal data based on the following lawful grounds:

• Contractual necessity: to deliver services you've requested.

• Legitimate interests: to operate, improve, and secure our systems.

• Consent: where required, especially for marketing or optional data collection.

• Legal obligation: to comply with applicable laws.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law. Once data is no longer needed, it is securely deleted or anonymised.

We may share data with trusted third-party service providers who assist us in delivering our services (e.g., hosting, analytics, or communication tools).

All such partners are bound by confidentiality and data protection agreements consistent with UK GDPR standards.

We do not sell, rent, or trade your personal information.

Your data may be processed outside the UK, but only in countries that provide an adequate level of data protection or under legally approved safeguards such as Standard Contractual Clauses.

Under the UK GDPR, you have the right to:

• Access a copy of your personal data.

• Request correction or deletion of inaccurate information.

• Object to processing or request restriction of use.

• Withdraw consent where applicable.

• Data portability (receive a copy of your data in a structured format).

You can exercise these rights by contacting us at hello@zentri.ai.

Zentri AI uses cookies and similar technologies to:

• Analyse website traffic and performance.

• Improve chatbot functionality and user experience.

You can manage cookie preferences through your browser settings.

We implement technical and organisational measures to protect your information against unauthorised access, loss, or misuse, including encryption, access control, and secure storage protocols.

We may update this Privacy Policy periodically. Any significant changes will be posted on this page with an updated "Last Updated" date.

Zentri may receive requests from law enforcement or other public authorities for user information. We carefully review all such requests to ensure they are lawful and proportionate. If a request is deemed invalid or overbroad, we reserve the right to challenge it. When disclosure is legally required, we only share the minimum amount of information necessary to comply with the request. All such requests and our responses are documented internally for accountability and compliance purposes.